Oct 21, 2022 | 3PL, 4PL, 5PL, Customer Service, Logistics, Outsourcing, Videos, Vlogs
Continuing our theme of Logistics Outsourcing. And in this episode, we talk about some common mistakes. You can download the checklist here: https://www.logisticsbureau.com/logisticsoutsourcingchecklist/ Editor’s Note: The content of this...
Mar 18, 2022 | Cost Saving, Cost to Serve, Customer Service, Supply Chain, Supply Chain Strategy, Videos, Vlogs
In this episode, we would like to share the 5 Supply Chain Levers that offer some of the best improvement opportunities in terms of cost and service. Related articles on this topic have appeared throughout our website, check them out: Cost to Serve at...
Feb 25, 2022 | Customer Service, Supply Chain, Videos, Vlogs
Many organizations still struggle with developing and managing their supply chains’ customer service. As a consequence, some customers are over serviced, and additional cost is incurred. And on the other side of the coin, some customers are under-serviced and...
Feb 11, 2022 | Cost Saving, Cost to Serve, Customer Service, Supply Chain, Videos, Vlogs
Good Customer Service is an essential component of any business. And in Supply Chain Management, we really need to understand it well, as it has enormous implications on our Supply Chain costs. But many businesses still make common customer service mistakes. So here...
Jan 21, 2022 | Cost to Serve, Customer Service, Freight Management, Logistics, Outsourcing, Supply Chain, Videos, Vlogs
What will you focus on in 2022 to improve your Supply Chain? Short Term fixes might focus more on policies, like customer service or inventory. Or maybe analysing cost to serve. Meanwhile, Medium Term might be more on things like sourcing, freight or logistics...
Jun 11, 2021 | Customer Service, Distribution Network Design, Videos, Vlogs, Warehouse
It’s a very common question we get all the time. And the answer is different for every sort of business. But still, the most important aspect of your distribution network is your customer service offer. Why? Find out on this video: Related...
