Let’s Get Real About Customer Service and Supply Chains

Aug 3, 2015 | Books and Guides, Education

I was just browsing some articles about customer service in supply chain and oddly, as I looked through them, my hackles started to rise … and here’s why: Without naming names, here are a few statements that I read in some of these supposedly helpful tomes: “Improving...

Is Performance Management A Hot Potato In Your Supply Chain Company?

Jul 2, 2015 | Feature

As I’ve mentioned before, Supply Chain Secrets is for anyone who has involvement in supply chain matters, especially those who work in support functions such as human resource management. HR of course, plays a vital role in maintaining an efficient and effective...

What’s In A Logistics Outsourcing RFP/RFT?

Jun 24, 2015 | Feature

With logistics outsourcing playing such an important part in today’s supply chain management strategies, it’s very possible that you will be involved in an outsourcing project during your career, either on behalf of a client or a supplier. If so, it will help to be...

Using Fossil Fuels in Supply Chain: There’s Always a Consequence

May 29, 2015 | Feature

During your supply chain career, there is every chance you will be involved in making decisions that impact our environment. More than likely, you will take part in some green initiatives, since it’s every responsible company’s goal to reduce environmental pressure....

4 Things A Great Supply Chain Strategist Never Neglects

May 22, 2015 | Books and Guides, Education

What if I told you that many companies really haven’t defined a supply chain strategy? Would you be incredulous? Don’t be, because it’s true. Many companies have no properly defined supply chain strategy. Of those which do, many more have a strategy that’s less than...